FAQ on Firefox Browser Compatibility


  • Why is IBC recommending Firefox?

    IBC is always exploring new technologies to give our customers the best site experience possible. In our current version of the website, Mozilla's Firefox browser performs better and faster than other browsers and that is why we are recommending it for our users.

  • Will other browsers work?

    Yes, we support and will always support the latest versions of Internet Explorer, Chrome and other major browsers.

  • How do I download Firefox?

    Click on this link and follow the instructions. If you need further assistance, please choose a support representative to chat with from the 24/7 Live Support box at the right side of the page.

  • What happens to my existing bookmarks in my current browser?

    You will be given an option to import these during the Firefox installation. You need not discontinue use of your current browser however. We are only recommending that you use Firefox when browsing IBC Japan.

  • Need more help or have more questions?

    Contact your Account Manager or any of our Sales Executives via email at IBCsales@ibcjapan.co.jp or through 24/7 Live Support for a faster response time.

  • How do I optimize browsing in Firefox?

    You can optimize the loading of some IBC pages (especially those involving the generation of search results, images or information) by minimizing the number of tabs you're using in your browser. Closing unused tabs will allow quicker loading speed and easier page navigation. We also recommend that you close your Firefox browser after the end of your session (don't worry, Firefox allows you to save your tabs) - doing this clears some memory in your browser, allowing you better browsing efficiency in your next session.

  • Is it important to clear my cache?

    Many website errors and/or performance problems including trouble viewing the correct photos can be solved by simply clearing old data cached by your web browser. This simple action assures you that you're browsing the most updated version of IBC. To clear your cache: Go to "Tools" and click "Clear Recent History" or you can use the keyboard shortcut, Ctrl+Shift+Delete or Ctrl+F5 for IE.

IBC Skype

IBC Japan

For current Skype users, click here to launch a Skype window.

If you are not yet a Skype user, click here to download.

After downloading Skype, please add the following contact to your list: ibc_sales

What is Skype?

Skype is a free downloadable software that lets you make free calls to anywhere in the world using the Internet. At IBC Japan, we have installed a special program and equipment that allows you to contact an IBC Japan Customer Service Representative directly using Skype. The best thing about this feature is that it is free so you don't need to pay long distance phone charges.

Skype can be installed on most kinds of computers - Windows, Mac OS X, Linux and Pocket PCs, etc. Skype also automatically encrypts all calls so you are assured of privacy. This special IBC Japan feature is available 24/7. We look forward to hearing from you. Thank you and we hope you enjoy using Skype IBC.

Note: Skype IBC is an Internet based technology. Clarity of signal and connectivity issues will depend on your local internet connection speeds. To get the best results, we suggest using this service with a broadband connection.


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